Design Thinking

How to design quality services?

There is no objective method. But there is a rational way to do it.

Our approach

We facilitate participatory processes centered on the needs of citizens by helping to spread the culture of planning in the Public Administration through Design Thinking.

The principles underlying our proposals are:

  • Method, the participants in our workshops have the opportunity to learn in the field how to design simple, accessible, fair and inclusive services;

  • Empathy, the ability to put yourself in the other's shoes and adopt the user's perspective in designing services or products that respond to their needs and desires;

  • Systemic look, we embrace all the elements that make up the problem and its solution through an overall vision of the context in which the project moves and a multidisciplinary approach;

  • Tangible results, the entire process is documented in real time, allowing ideas to be viewed, tested and shared;

  • Co-planning, we believe in the value of collective intelligence when it is open to the contribution of each participant, which is why we alternate moments of individual reflection with group activities.

What we can do for you

Design Thinking is used to design innovative solutions and solve problems creatively. We accompany you in a participatory process to provide you with a set of practices, as useful as they are necessary, in order to learn how to design quality services.

Some examples:

- Public Administration and entities that have to plan a service or solve a problem;

- Public Administration which must issue a tender for a service;

- Organizations that need facilities to create a network;

- Public Administration and Organizations that want to develop "apps" or "websites";

- Co-design of products and/or services for individuals;

- Facilitation during events, debates, discussions, working groups and workshops;

- Starting from scratch work groups and/or projects.

Pubblic Amministrator Network

Techstation Padova led a process promoted by UMANA and the Province of Vicenza, which involved the administrations of the Union of Terre del Retrone municipalities.
Mayors and councilors were introduced to the principles and practices of Design Thinking and applied them concretely to the topic of Civil Protection. The path ended with a laboratory open to citizens which allowed the conception and prototyping of some solutions that responded to the challenge "How could we do to make the (in)formate citizen an actor of civil protection?".

Padova railway station – A network for change

As part of the "La Città delle Idee 2020-2021" tender, announced by the Municipality of Padua, which provides for the financing and promotion of urban redevelopment experiences, Techstation was the leader of the "FS STATION: A Network for Change" project , a Research-Action intervention, in partnership with Italia Che Cambia. In addition to an activity of mapping the territory and analyzing the needs of the realities of the station district, we have created two online workshops open to associations and focused on Design Thinking, as well as an activity in the presence of participatory co-planning.

Giardini Comuni

As part of the ANCI "Common Gardens" project, Techstation designed and conducted a training course on Service Design and Design Thinking methodologies for the Municipality of Padua and the project partners. The laboratory made it possible to start a subsequent co-planning process whose aim was to think of a neighborhood platform in which to tell the multi-stakeholders who act on the territory and collect information on the various projects (past-present-future) affecting the area adjacent to the Padua station.

Network protocol for combating violence against women

For the Municipality of Padua, Techstation designed and facilitated the launch of a process aimed at establishing a territorial network between institutions, local authorities, support structures for women victims of violence, profit and non-profit organizations, with the aim of promote shared operational strategies for the implementation of interventions to prevent and contrast the phenomena of violence against women. During the four meetings between the parties signing the protocol, we promoted collaboration between the parties and shared tools and techniques for organizing the work of the newborn network.


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